Last updated: 31.08.2026
 

1. Introduction

Wright Lee Estates ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or use our estate agency, lettings and property management services.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Wright Lee Estates is the Data Controller of your personal information.

 

2. Who We Are

Wrightlee.co.uk is operated by Wright Lee Ltd, trading as Wright Lee Estates.

Wright Lee Estates is an independent estate agency providing residential sales, lettings and property management services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Wright Lee Ltd is the Data Controller responsible for your personal information.

Wright Lee Ltd

Trading as: Wright Lee Estates

Website: Wrightlee.co.uk

Registered Office: 21 Leigh Close, Tottington, Bury, Lancashire, BL8 4HL

Telephone: 01204 783973

Email: matthew@wrightlee.co.uk

Company Registration Number: 16706545

ICO Registration Number: ZC182695
 

3. Personal Information We Collect

Depending on the services you use, we may collect the following information:

Identity Information

• Full name

• Title

• Date of birth

• Identification documents

• Proof of address

Contact Information

• Postal address

• Email address

• Telephone numbers

Property Information

• Property addresses

• Property ownership details

• Property preferences and requirements

• Viewing history

• Tenancy information

Financial Information

• Purchase prices

• Rental information

• Deposit information

• Affordability information

• Referencing information

We do not generally store full bank card details.

Marketing Information

• Communication preferences

• Property alert preferences

• Marketing consent records

Technical Information

When you visit our website we may collect:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and similar technologies

Communication Records

• Emails

• Telephone notes

• Website enquiries

• Social media messages

• Appointment records
  
   

4. How We Collect Information

We may collect information when you:

• Visit our website

• Request a valuation

• Register as a buyer, seller, landlord or tenant

• Enquire about a property

• Arrange or attend viewings

• Submit forms through our website

• Contact us by telephone, email or social media

• Enter into agreements with us

• Use our property management services

We may also receive information from:

• Property portals

• Solicitors and conveyancers

• Mortgage brokers

• Referencing agencies

• Landlords and tenants

• Contractors and service providers

• Publicly available sources
  
   

5. How We Use Your Information

We use personal information to:

• Provide estate agency services

• Market and advertise properties

• Arrange valuations and viewings

• Match buyers, sellers, landlords and tenants

• Negotiate and progress sales and lettings

• Prepare tenancy documentation

• Manage rental properties

• Conduct referencing checks

• Verify identity

• Comply with anti-money laundering regulations

• Respond to enquiries

• Improve our website and services

• Maintain business records

• Send relevant marketing communications where permitted
  
   

6. Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services or take steps before entering into a contract.

Legal Obligation

Where we are required to comply with legal or regulatory requirements, including anti-money laundering obligations.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

• Operating our estate agency business

• Marketing properties

• Communicating with clients

• Improving our services

• Maintaining records

We always balance these interests against your rights and freedoms.

Consent

Where consent is required, such as for certain marketing communications or non-essential website cookies.

You may withdraw consent at any time.

 

7. Anti-Money Laundering and Identity Verification

As an estate agency, we may be required by law to verify the identity of our clients and conduct anti-money laundering checks.

This may involve collecting and processing:

• Identification documents

• Proof of address

• Source of funds information

• Other information required by applicable legislation

We may use specialist third-party verification providers to assist with these checks.

 

8. Marketing Communications

We may send information about:

• New property listings

• Property alerts

• Market updates

• Services we offer

Where required by law, we will obtain your consent before sending marketing communications.

You may unsubscribe or opt out at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly
  
   

9. Who We Share Information With

We may share personal information with trusted third parties where necessary, including:

• Solicitors and conveyancers

• Mortgage advisers and brokers

• Referencing agencies

• Credit checking providers

• Surveyors and valuers

• EPC assessors

• Photographers and marketing providers

• Property portals

• Contractors and maintenance providers

• IT and software providers

• Accountants and professional advisers

• Law enforcement agencies

• Regulatory authorities

We only share information where necessary and require third parties to handle it securely.

 

10. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect personal information in accordance with UK data protection laws.

 

11. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

• Client and transaction records: up to 6 years after the end of the relationship

• Financial records: up to 6 years

• Anti-money laundering records: as required by law

• Marketing records: until consent is withdrawn or the information is no longer required

Longer retention periods may apply where required by law or where necessary to establish, exercise or defend legal claims.

 

12. Website Analytics and Cookies

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly

• Improve website performance

• Understand visitor behaviour

• Enhance user experience

Where required by law, we will request your consent before placing non-essential cookies on your device.

Further information can be found in our Cookie Policy.

 

13. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Disclosure

• Loss

• Misuse

• Alteration

• Destruction

Access to personal information is restricted to those who require it for legitimate business purposes.

 

14. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request erasure of information in certain circumstances

• Restrict processing in certain circumstances

• Object to processing in certain circumstances

• Withdraw consent where processing relies on consent

• Request transfer of your data where applicable

To exercise any of these rights, please contact us using the details provided in this policy.

 

15. Complaints

If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

 

16. Automated Decision Making

We do not generally make decisions about individuals solely through automated means.

If this changes, we will update this Privacy Policy and provide any information required by law.

 

17. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised "Last Updated" date.

We encourage users to review this policy periodically.